1. Introduction
Simulator Hub Ltd (SK Golf, "Simulator Hub", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy & Cookies Policy explains how we collect, use, store and protect personal information when you:
- visit or use our website;
- create an account or make a booking;
- use our golf simulator facilities;
- communicate with us;
- receive communications from us; or
- otherwise interact with Simulator Hub.
This policy also explains how we use cookies and similar technologies on our website.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and applicable provisions of the Privacy and Electronic Communications Regulations ("PECR").
2. Who is responsible for your information?
Simulator Hub Ltd is the data controller responsible for your personal information.
Our contact details are:
Simulator Hub Ltd
Houldsworth St, Reddish
Stockport, SK5 6DA
Email: simulatorhubltd@gmail.com
If you have any questions about how we use your personal information, please contact us using the email address above.
3. Information we collect
Depending on how you interact with us, we may collect the following information:
Information you provide to us
This may include:
- your name;
- email address;
- telephone/mobile number;
- booking details;
- information relating to your use of our facilities;
- payment and transaction information;
- communications you have with us;
- marketing preferences; and
- information you provide when contacting us or requesting assistance.
Account and social login information
Our booking system may allow you to create or access an account using a social media or other single sign-on ("SSO") provider.
If you choose to use SSO, we may receive information from that provider such as your name, email address and an account or user identifier, depending on the provider and the permissions you grant.
The relevant social/SSO provider may process your information separately under its own privacy policy.
Payment information
We accept payments through a number of payment methods and providers.
Where you pay using a third-party payment provider, your payment may be processed directly by that provider. We may receive information such as the transaction amount, date, payment status, and limited payment details necessary to identify or reconcile the transaction.
4. Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address;
- browser and device information;
- operating system;
- pages visited;
- approximate location derived from technical information;
- date and time of visits; and
- information about how you interact with the website.
Some of this information may be collected through cookies or similar technologies.
5. How we use your information
We may use your personal information for the following purposes:
Managing bookings and accounts
We use your information to:
- create and manage your booking account;
- process and administer bookings;
- communicate booking confirmations and changes;
- provide information relating to your booking;
- manage payments;
- provide customer support; and
- administer your use of our facilities.
The lawful basis for this processing will generally be that it is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Communicating with you
We may use your contact details to respond to enquiries, provide customer service, and communicate important information about our services.
Where communications are necessary to administer your booking or account, they may be sent without separate marketing consent as permitted by law.
Marketing
With your consent where required, we may send you information about:
- promotions and special offers;
- new services;
- events;
- discounts;
- Simulator Hub news; and
- other products or services that we believe may be relevant to you.
Marketing communications may be sent by email and/or WhatsApp using our booking and communications systems.
You can withdraw your marketing consent at any time by following the unsubscribe instructions provided in an email, using any available opt-out mechanism, contacting us at simulatorhubltd@gmail.com , or otherwise informing us that you no longer wish to receive marketing communications.
We will respect your marketing preferences and will not continue to send direct marketing where you have validly opted out.
Payments and accounting
We process information relating to transactions for the purposes of:
- taking and reconciling payments;
- issuing or maintaining transaction records;
- preventing and detecting fraud;
- accounting;
- financial administration; and
- complying with legal and tax obligations.
Security and CCTV
CCTV operates at our premises for the purposes of:
- protecting customers, staff and visitors;
- preventing and detecting crime;
- protecting our premises and equipment;
- investigating incidents; and
- supporting the safety and security of the premises.
CCTV may record customers, staff and other individuals within areas covered by the cameras.
CCTV footage is normally retained for as long as reasonably necessary for insurance purposes (365 days), after which it is overwritten unless it needs to be retained for a specific reason, such as an ongoing investigation, incident or request from a law enforcement authority.
Where footage needs to be retained beyond the normal period, we will retain it only for as long as reasonably necessary for that specific purpose.
6. Our lawful bases for processing
Depending on the circumstances, we rely on one or more of the following lawful bases under the UK GDPR:
Contract: where processing is necessary to provide a service or fulfil a booking or other agreement with you.
Legal obligation: where we need to process information to comply with a legal or regulatory requirement, such as accounting, tax or legal obligations.
Legitimate interests: where processing is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and interests. This may include operating and securing our premises, preventing fraud, maintaining business records, and improving our services.
Consent: where you have actively given us permission to process your information for a specific purpose, such as certain marketing activities or non-essential cookies.
Where we rely on consent, you may withdraw that consent at any time.
7. Who we share information with
We do not sell, rent or otherwise commercially trade your personal information.
We may share information with organisations that provide services necessary for us to operate the business, including:
- Teelo, our booking/account platform;
- payment providers such as Stripe, PayPal, SumUp, Worldpay and Apple Pay;
- providers of email and WhatsApp communications where required to deliver communications;
- professional advisers where necessary;
- accounting and financial service providers;
- IT, hosting and technical service providers;
- law enforcement or other authorities where we are legally required to do so; and
- other third parties where necessary to protect our legal rights, customers, staff or property.
These organisations may process personal information on our behalf or, depending on the service, act as independent controllers.
We expect relevant service providers to handle personal information securely and in accordance with applicable data protection law.
8. International transfers
Some of the third-party services we use may process or store information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection legislation.
9. How long we keep your information
We do not keep personal information indefinitely. We retain information only for as long as reasonably necessary for the purpose for which it was collected, taking into account legal, accounting, operational and security requirements.
Our intended retention periods include:
Booking and account information: normally retained while your account remains active and for a reasonable period afterwards where necessary for customer service, dispute resolution, accounting or legal purposes.
Transaction and financial records: retained for the period required by applicable tax and accounting requirements.
Marketing information: retained while you remain subscribed or until you withdraw consent, subject to any limited record necessary to ensure that we respect your opt-out.
Customer communications: retained for as long as reasonably necessary to deal with the relevant enquiry, dispute, transaction or business record requirement.
CCTV: normally retained for 1 year, unless footage needs to be preserved for a specific incident, investigation or legal purpose.
Cookie consent records: retained for an appropriate period to demonstrate and manage your consent choices.
We periodically review the information we hold and delete or anonymise information that we no longer need.
10. Cookies
Cookies are small text files placed on your device when you visit a website. They can be used to make websites function correctly, remember preferences, and understand how visitors use a website.
Our website may use different types of cookies.
Strictly necessary cookies
Some cookies may be strictly necessary for the website or booking functionality to operate.
These may include cookies required for:
- website security;
- account authentication;
- maintaining a session;
- remembering information required to complete a booking; and
- other functionality that you have specifically requested.
Where a cookie is strictly necessary for the service you have requested, consent may not be required under PECR.
Analytics cookies
We use, or may use, Google Analytics to understand how visitors use our website and to help us improve its performance and usability.
Analytics cookies are not considered strictly necessary. Where required by law, we will therefore obtain your consent before setting or using analytics cookies.
You will be able to accept or reject non-essential cookies through our cookie consent mechanism.
If you reject analytics cookies, the website and booking functionality should remain available to you, although we will not be able to use the relevant analytics functionality for your visit.
Managing your cookie choices
You can manage your cookie preferences through the cookie consent mechanism provided on our website.
You can also control or delete cookies through your browser settings.
Blocking certain cookies may affect some website functionality.
We will not treat continued use of the website alone as consent to non-essential cookies.
11. Google Analytics
Where Google Analytics is enabled, it may collect information about how visitors interact with our website, such as pages visited, approximate geographic information, device/browser information and information relating to website usage.
We use this information to understand website performance and improve our services.
Google may process information in accordance with its own privacy terms and may process information outside the UK.
Google Analytics will only be used in accordance with our cookie consent settings and applicable legal requirements.
We will review our Google Analytics configuration periodically to ensure that it remains appropriate for our purposes and applicable data protection requirements.
12. Your data protection rights
Depending on the circumstances and the lawful basis on which we process your information, you may have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information;
- request restriction of processing;
- object to certain processing;
- request portability of certain information;
- withdraw consent where processing is based on consent; and
- object to direct marketing.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe that we have not handled your personal information appropriately.
Further information is available from the ICO at:
Information Commissioner's Office
To exercise your rights or ask a privacy question, contact:
We may need to verify your identity before fulfilling certain requests.
13. Direct marketing and your right to object
We want our marketing communications to be useful and relevant.
If we send you direct marketing, you can ask us to stop at any time.
You can unsubscribe using the relevant mechanism included in our communications or contact us directly at simulatorhubltd@gmail.com .
If you object to direct marketing, we will stop using your personal information for that purpose.
14. Data security
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration; and
- unauthorised disclosure.
Access to personal information is limited to people and service providers who need it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
15. Children's privacy
Our services may be available to people of different ages, and our online booking system does not necessarily prevent a person under 18 from attempting to make a booking.
Where a person under 18 uses our services, they remain subject to any applicable booking conditions, age requirements and supervision requirements that apply at our premises.
We do not knowingly seek to collect unnecessary personal information from children.
If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can review the information and take appropriate action.
16. Third-party websites and services
Our website may contain links or QR codes that direct you to third-party services, including our booking platform, Teelo.
Once you leave our website and use a third-party service, that organisation's own privacy policy and terms may apply.
We are not responsible for the privacy practices of third-party websites or services that we do not control.
17. Changes to this policy
We may update this Privacy & Cookies Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
The latest version will be made available on our website and will show the date it was last updated.
Where changes materially affect how we use personal information, we will take reasonable steps to bring those changes to your attention.
18. Contact us
If you have any questions, concerns or requests relating to this Privacy & Cookies Policy or the way we handle personal information, please contact:
Simulator Hub Ltd
Houldsworth St, Reddish
Stockport, SK5 6DA
Email: simulatorhubltd@gmail.com
We aim to respond to privacy enquiries as soon as reasonably practicable.
Last updated: 25th August 2026
Website: https://www.skgolf.co.uk